As a consumer, you have the right to withdraw from your contract with us within 14 days without giving any reasons, either in writing (e.g., email, letter) or by returning the goods. The withdrawal period begins upon receipt of this information at the earliest. To comply with the withdrawal period, it is sufficient to send the withdrawal or the goods in a timely manner. The withdrawal should be addressed to:
My Lorcana Shop Lerchenstraße 28 91710 Gunzenhausen Germany
or by email to: support@my-lorcana-shop.com
Please note that the right of withdrawal does not apply to the following:
The buyer is responsible for the cost of returning the goods. The buyer is liable for any damages or other defects caused by them or the return shipment.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement. You may use the standard withdrawal form provided below, but it is not mandatory. You can also contact us via our contact formular to notify us of your decision.
If you wish to withdraw from the contract, please fill out this form and send it back to us.
To:
My Lorcana Shop Lerchenstraße 28 91710 Gunzenhausen Germany
Email: support@my-lorcana-shop.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods/for the provision of the following service
Ordered on ____________ / received on __________________
Name of consumer
Address of consumer
Signature of consumer (only if this form is notified on paper)
Date
After notifying us of your decision to withdraw from the contract, you have an additional 14 days to return the goods to us. You are responsible for the cost of returning the goods unless we have agreed otherwise or failed to inform you of your obligation to pay.
Upon receipt of the returned goods, we will refund you for the cost of the goods as well as any standard delivery charges you paid at the time of purchase. We may withhold the refund until we have received the goods back or until you have provided evidence of having returned the goods, whichever occurs first.
If you have any questions or concerns about your right of withdrawal or how to exercise it, please contact us via our contact formular. We are here to assist you and ensure that your shopping experience with us is satisfactory.
