Welcome to our FAQ section! Here, we've compiled some of the most common questions about our shop, shipping policies, products, and more. If you don't find the answer you're looking for, don't hesitate to reach out to us directly.
Yes, we proudly ship to all European countries. For a full list of countries we deliver to, please visit our Shipping Information page. We're dedicated to bringing the magic of Lorcana to every corner of Europe!
Shipping times can vary depending on your location and the shipping option selected. Typically, standard shipping takes 5-10 business days, while express shipping can reduce this time to 2-5 business days. Please note, these are estimated times and may vary due to factors outside our control.
For sealed products, returns and exchanges are possible as long as the items remain unopened and in their original condition. Unfortunately, due to the nature of our products, single cards from boosters cannot be returned or exchanged once purchased. This policy ensures the integrity and fairness of our trading card sales.
Yes, all our products, including sealed packs and single cards, are in English. We aim to cater to a wide European audience, and English allows us to communicate and share the Lorcana universe with everyone!
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the delivery progress of your package. If you have any issues with tracking your order, please contact our customer service at support@my-lorcana-shop.com for assistance.
We accept a variety of payment methods, including major credit cards and PayPal. Our payment options are designed to provide you with flexibility and security when shopping with us.
While we cannot accommodate requests for specific single cards from sealed products, our selection of single cards for sale is extensive. We recommend browsing our current inventory of single cards to find the specific ones you're looking for.
If a product you're interested in is out of stock, you can sign up to receive notifications when it's back in inventory. We do our best to restock popular items quickly so that you can complete your collection without long waits.
While we don't offer direct discounts on bulk purchases, we provide great value through other means. Enjoy free shipping when your order reaches a certain price point, giving you more for less. Additionally, we curate special bundles and host sales periodically, designed to offer you the best deals on our products. Stay informed about our latest sales and special offers by visiting our website regularly and subscribing to our newsletter. Our goal is to make sure you get the most out of your Lorcana adventures without breaking the bank!
Single cards are carefully packaged in protective sleeves and hard cases to ensure they arrive in mint condition. We understand the importance of card condition to collectors and players alike, and take great care in packaging your orders.
